Is there someone (or hopefully, several someones) at your company who it seems like everyone wants to work with?
Maybe they always get pulled into brainstorms, or maybe your team’s leaders consult with them. Or maybe it just seems like everyone on your team just really, really likes them.
What exactly are soft skills, and why are they so important to growing your career? Keep reading to find out.
Soft skills are the combination of people skills, social skills, communication skills, emotional intelligence, and personality traits that make it easy to get along and work harmoniously with other people.
Soft skills can be taught, but they’re not as straightforward as hard skills: those specific qualities and skills that can be clearly defined, measured, and taught for success in a job.
Hard skills can be quantified and advanced. You can learn advanced mathematics or writing skills, and you can get better at shipping code.
But when it comes to soft skills — things like small talk, empathy, and flexibility — it’s not as straightforward.
That doesn’t mean soft skills aren’t worth investing in — and practicing. You need hard skills to land a job, but you need soft skills to progress in your career. So we’ve rounded up a list of the soft skills most critical to building a successful career — and how you can brush up on them.
Emotional intelligence is often referred to as the ability to recognize and manage your emotions and the emotions of others. It’s made up of five key elements:
You can read more about the specifics of the attributes of emotional intelligence in this blog post if you want to learn more, but in the context of the workplace, emotional intelligence boils to a few key abilities:
It might not sound like the most important skill for job growth and success, but in some cases, it is. In an analysis of new employees who didn’t meet expectations during the first 18 months on the job, 23% failed due to low emotional intelligence. (Take this quiz to rate your emotional intelligence and identify areas where you can improve.)
The ability to play well with others is a soft skill you’ve been working on — unknowingly — since your first day of pre-school or daycare. You might not have known it when you were fighting over blocks or figuring out the rules of a made-up game, but you were actually preparing for a lifetime of workplace collaboration.
Whether you’re an individual contributor or a people manager, you have to work with other people — in meetings, in brainstorms, and on various cross-functional projects within your company. A positive, can-do attitude when it comes to working with others is essential to team harmony, which means you need to be able to run an effective and inclusive meeting, be open to new ideas, and work respectfully with others.
In any job, no matter what the role, you’ll encounter roadblocks, disappointments, and other situations that might frustrate you. A soft skill that’s critical to your ability to persevere is having a growth mindset — a term psychologist Carol Dweck coined to refer to a frame of thinking that reflects viewing your abilities, talents, and intelligence as skills you can grow and improve upon.
Someone with a growth mindset might look at a failure to meet a quarterly goal as an opportunity to identify their strengths and weaknesses to tackle the next quarter’s goal. A person with a fixed mindset, however, might say to themselves, “I’m not good at blogging,” and let that negative outlook — without any belief in the capability of improvement — impact their next quarter’s success, too.
Watch Dweck’s TED Talk to learn more about the growth mindset here — and try to find places in your daily correspondence or reflections where you can reframe your outlook by viewing a challenge or setback as a way you can grow.
This is part of emotional intelligence, but especially when it comes to the workplace, being open and able to receive development feedback is critical to success at a job — especially a new job.
Think about it: Constructive feedback helps you do the best job you can, and if you take it personally or react defensively, you aren’t able to hear the feedback and adapt it to your current strategy.
The key to giving and receiving feedback is to come into the conversation from a place of kindness: You aren’t receiving constructive feedback because that person hates you personally, it’s because they want you to be the best you can be. You should be chomping at the bit to receive feedback that can help you more effectively hit your goals.
If you don’t feel comfortable with feedback yet, try immersion therapy — make feedback a part of your daily to-do list. Ask for feedback from more people you work with to get immediate help honing your skill set — and to help make it easier to take.
No matter what your role, and no matter what your industry, the ability to adapt to change — and a positive attitude about change — go a long way toward growing a successful career.
Whether it’s a seat shuffle or a huge company pivot, nobody likes a complainer. It’s important not only to accept change as a fact of life in the constantly-evolving business world, but as an opportunity to try out new strategies for thriving in environments of change (remember the growth mindset?).
If you don’t feel comfortable with frequent changes, either on your team or at your company, write down your feelings and reactions, instead of immediately voicing them. By laying out how you feel and why you feel a certain way, you’ll be able to distinguish legitimate concerns from complaints that might not need to be discussed with your team.
You probably can tell the difference between when someone is hearing words you’re saying and when they’re actively listening to what you’re saying. If someone is typing while you’re presenting at a meeting, or they’re giving you that slack-jawed look, they probably aren’t really hearing what you’re saying.
Active listeners, meanwhile, pay close attention to meeting presenters, offer up clarifying questions or responses, and refer back to notes in future discussions. They don’t need things repeated to them because they heard them the first time — making active listeners not only respectful colleagues, but more effective workers, too.
If you think you could stand to improve your active listening skills, challenge yourself not to look at your various devices during meetings — instead to focus completely on speakers, and take notes by hand if needed (which is proven to help with memory retention).
You can’t succeed in a role without being willing to put in the time, effort, and elbow grease to hit your goals, and company leaders and hiring managers are looking for people who will put in the extra legwork to succeed without being asked.
If you want to get a new job or get promoted, it’s essential that you hone your work ethic — so quit bellyaching and put in the extra time you need to succeed. Or, if excelling means learning new skills or tools, dedicate time to learning those outside of work hours so you can make your time in the office as effectively as possible.
What weaves all of these soft skills together is a positive attitude. It might sound cheesy, but believing that there’s a positive outcome in any and all challenging situations will help you navigate the day-to-day of your job while making other people really want to work with you. These soft skills are harder to teach, but the payoff might be even bigger, so make sure you’re investing time and effort into auditing and improving your soft skill set.
Reblogged 8 hours ago from blog.hubspot.com
Looking for ways to become more efficient with your Facebook advertising? Here are 6 easy tips that will help!
Read more at PPCHero.comReblogged 1 day ago from feedproxy.google.com
As an SEO expert at your company – maybe the SEO expert – you may find yourself needing to persuade executives to invest more in your company’s SEO practices.
Championing SEO means successfully selling the right company leaders on the benefits, demonstrating the effectiveness and wisdom of your specific SEO strategy, and, more often than not, including a few convincing facts about why it will make them look good.
Here are four practices you should use to your advantage when trying to win executive support for your SEO proposals:
When you enter the executive meeting to present your SEO plan, know exactly what you’re getting into. Is this a group discussion, or are you going in one-on-one? What will keep the attention of this particular individual or group, and what are the expectations for this meeting on the other side of the table?
In presenting your plan, it’s important to tell executives everything they need to know in order to say yes. This means explaining the very specific goals that your SEO proposal will help the business achieve. Clearly explain any costs and risks as well, so that executives have the information to make a fully informed decision.
Remember that they may even have to sell what you’re proposing at the level above them. If it’s possible to tailor what your asking for and how you present it to align well with current budgeting and company strategy, do so.
Overall, try to hand executives the ready-made case they need to fully convince both themselves and others how a greater investment in SEO will positively affect the bottom line.
Take the time to practice and refine your presentation, focusing on a tight collection of points that you want – and need – to make. It also doesn’t hurt to use a few tricks from the advertising world, from plain old flattery to the bandwagon approach.
Make it clear that a proper focus on SEO is what smart companies are doing to succeed, and that this focus will serve to increase exposure for the tremendous work being done by creative and other teams. Also explain how “everyone else is doing it,” especially through presenting information that highlights where competitors have superior SEO practices and are beating your company in search rankings.
A little competitive spirit and FOMO can help put the push for SEO in perspective and get executives animated about how your company can respond – a response plan you ought to have ready as well.
Remember that the executives in your audience probably don’t understand SEO terminology at an expert level. That said, you shouldn’t hesitate to provide specific examples and information that will help draw them in; just be sure to avoid SEO jargon with which non-experts aren’t familiar.
For example, you may want to talk about metadata and KPIs, but your audience may need a bit of guidance to navigate these terms. You can accomplish this with rephrasing, such as changing metadata to “how searchers view your result on the search engine results page”, and KPIs to “specific data points that matter.”
When weaving the narrative you present to executives as to how an investment in SEO will achieve intended results for your company, ensure that they take it as more than a fairy tale: ground everything in actual data.
From an internal execution standpoint, this means getting specific with the costs, personnel, and bandwidth required. It also means setting target goals the potential visibility and profit your company’s SEO efforts will deliver.
Don’t be afraid to dive into the real metrics that your proposal has been crafted to improve. This will likely include specific information like customer acquisition cost (CAC), the marketing percentage of CAC, the ratio of customer lifetime value to CAC, the time to payback the CAC, and the marketing originated/influenced customer percentages.
If your presentation can convincingly demonstrate how your SEO efforts will return favorable numbers for these metrics, there’s a good chance that executives would be smart to listen to you – and that they will.Reblogged 1 day ago from searchenginewatch.com
Black Friday kicks off a shopping season that lasts through Christmas each year, with online retailers vying for the profitable attention of consumers. With spending expected to rise by 47% this year, competition will be fierce.
The holiday season begins in earnest for ecommerce companies with the Black Friday weekend, bookended by Black Friday (November 24) and Cyber Monday (November 27).
Black Friday (the day retailers traditionally go ‘into the black’ due to the bumper sales) follows Thanksgiving in the US and kicks off a spending spree that typically continues through the Christmas period. The digital revolution has facilitated huge growth in spending worldwide, even spawning the online-focused Cyber Monday counterpart to satiate consumers’ desire to pick up a bargain.
Although dwarfed by China’s equivalent, known as ‘Singles Day’, which recently posted $12 billion in sales on Alibaba alone within just 2 hours, Black Friday holds particular significance for retailers in the US and beyond.
For context, the following statistics should paint a clear picture of the importance of this period for online stores:
Brands have been planning for the holidays for a long time already, so the focus will now turn to any last-minute changes that can help tempt consumers to their site and provide a seamless transaction experience when they get there.
SEO is quite rightly considered a long-term investment and strategies take time to come into effect, but some fine-tuning can still reap dividends in the immediate short term.
The tips below are intended to give ecommerce sites an SEO performance boost – just in time for the holiday period.
All brands are aiming to maximize revenues over the holidays, which leads to an increase in activity as their marketing strategies kick into action.
Search demand patterns change too, as consumers seek inspiration across a range of digital media.
This opens opens up new opportunities; search results are affected by these forces and they change in response to the surrounding stimuli. Intelligent targeting of the right queries at the right moments can see brands move into top positions and capitalize on demand peaks.
Historical data from Google Trends or Keyword Planner can highlight the types of queries that tend to increase around this time of year. Typically, modifiers including ‘best’, ‘gift’, ‘deals’, or ‘cheap’ will be popular with shoppers on the lookout for the right present.
Our guide to advanced keyword research is a great place to start this process, as it helps marketers to isolate short-term opportunities and strategize accordingly.
It helps if you are using an authoritative page to target profitable queries at the most competitive time of year. With only a couple of weeks until Black Friday, it would be a pretty tall order to launch a brand new page and rank in positions 1-3 for the most important terms,
And yet, many brands do exactly this every year. Rather than having one static Black Friday page and another for Cyber Monday that can be updated every year, they launch a new page every time the holidays roll round.
After all, the trend is predictable; we know searches for [black friday] are about to take off:
The retailers that make the most of this will have had a Black Friday page in place for years already, which benefits from the backlinks that have been sent to the site every year. Small updates, such as adding the year 2017 into the copy and title tag, will help the page gain relevance for this year’s searches.
Once the holidays pass, update the content to move shoppers to more relevant deals and allow the page to accrue SEO value until next year.
There are less obvious trends to make use of, too.
Recent analysis of BrightEdge data by Eugene Feygin revealed a very significant increase in the number of rich snippets returned for ecommerce queries over the past year. In fact, the research found that there has been an increase in the number of rich snippets of over 26% within the last five months.
Unsurprisingly, Amazon has benefited to a greater degree than most:
But the same opportunity exists for all retailers.
Given the prominence that is afforded the these quick answers, in what has come to be known as ‘position zero’, it seems too great a prize to ignore.
The question, then, is how to format content to increase its likelihood of being pulled programmatically as a rich snippet.
There are no black-and-white rules to this, but there are steps we can take to help our chances. For example, using Schema.org mark-up to provide Google with structured data about product features or prices will help greatly, and tools like Moz Keyword Explorer can help identify popular questions.
According to Google’s trend report from 2016, more than 70 percent of digital shoppers started their holiday shopping without something particular in mind that they wanted to buy.
The search journey doesn’t end when someone clicks through to a website, of course. With user engagement factors continuing to play a pivotal role in SEO successes, we need to understand the consumer’s intent and match that up to the experience they receive when they land on the site.
Walmart provides a good example of how this can be achieved. They have a range of gift guides, which are categorized by the type of gift the consumer is thinking of, and also for whom they are planning to buy.
It is possible to go further still, through segmentation of content by the consumer’s level of certainty about the product they want to buy. The site can ask these questions to use as prompts to personalize the experience, with live chatbots playing an ever greater role in this area.
This must be complemented by an oft-overlooked aspect of ecommerce SEO: optimization of internal search. A report by Visualsoft found that 17% of UK retailers do not pay attention to the effectiveness of their internal search engine, but this should be taken into account by all ecommerce sites. To do so means making use of autocomplete searches, product recommendations based on search history, and personalized results.
These points require the refinement and adaptation of existing assets for most brands, so they can still be considered quick win activities for the holidays.
Back in 2012, Amazon calculated that just one second of slowdown in page load speed costs them $1.6 billion in lost sales, a number that can only have grown in the intervening years.
The aforementioned report from Visualsoft made blunt a point of which we are all aware: when providing a great ecommerce experience, speed matters. It also highlighted how far a lot of online retailers are from meeting the benchmarks expected of them by their customers:
In addition, new research from BrightEdge (full report here) has highlighted the peak traffic days across devices:
This data shows that while mobile traffic peaks on Thanksgiving, it is desktop that takes the lion’s share of visits on Cyber Monday. Moreover, BrightEdge’s research found that desktop takes 67% of overall conversions in the holiday season, as its traffic converts at a significantly higher rate than mobile visits.
Marketers need to be in prime position to move these consumers through to their intended transaction, as they research on one device and come back to convert on another.
Therefore, if there is only one area of on-site experience that SEOs can contribute towards, it should be page load speed. Improved speed can help rankings directly, but it is also a proven way to improve conversion rates on mobile, desktop, and tablet.
The road to achieving this will depend on the website in question, but some best practices would be:
It stands to reason that with so many shoppers seeking inspiration, images and videos are essential components of an SEO strategy for the holidays.
At the last minute, brands are likely to have their media strategies set in stone, but SEO can always help to attract more traffic to these assets.
That said, Google’s universal results provide an excellent opportunity to draw more traffic if images and videos are optimized for the right queries.
Therefore, SEO research for the holiday season should aim to identify the keyword categories and types for which images and videos are returned in the SERPs. Keyword tools like BrightEdge and SEMrush provide a way to do this at scale, helping marketers to evaluate the best areas to apply their efforts.
With such limited time left to test SEO changes, retailers should look to paid media channels to find quick, substantial lessons to apply to organic search. PPC ad copy can be a goldmine for these insights, as is reveals the triggers most likely to appeal to consumers when they are searching. Take the best-performing ad copy variations from paid search and incorporate these into SEO messaging to draw a higher click-through rate.
Recent research into social media ad performance also found that informal, conversational language works best. People tend to be in a different mindset when on social media compared to search, which is driven by their underlying intent and the different natures of the platforms. However, this tone of voice could still be worth testing within PPC ads to see if it helps brands stand out and connect.
That said, we need to bear in mind that consumers don’t think in terms of SEO, PPC, or social media when they are shopping for gifts. They move between these channels and expect a consistent tone in their interactions with a brand.
SEOs should look to broader consumer surveys to understand the role their channel can play to ensure that this consistency is achieved.
One such study from Astound Commerce asked, “Which of the following will most likely prompt you to visit a retailer online this holiday season?”
Consumers, who were prompted to select all of the responses that applied to them, revealed just how many factors can potentially come into play:
This is a complex set of interconnected communications, but there are a few clear takeaways for SEO. For example, promotions are a key driver of traffic, so we should add any relevant deals into on-page copy and meta tags.
The SEO team at any retailer has important responsibilities on the technical side of things over the holidays.
If all goes to plan, there should be a significant surge in the number of visitors to the site over a short period of time, which can play havoc with servers. Downtime is particularly disastrous at this time of year, so take steps to prepare.
It is worth visiting the site’s error logs to see if there is anything you can fix in advance of the traffic increase, and make sure you have a dedicated point of contact on stand-by if any issues should arise over the holiday season.Reblogged 1 day ago from searchenginewatch.com
Social media is no longer an optional marketing channel — it’s a necessary one.
But that doesn’t mean results are a given. When it comes to social media, you’ll either have a lot of success interacting with your customers, or you’ll see little results — and that depends on the level of effort you put into it.
Few brands do social media really well, and those who do, see great things come from it. But for everyone who does social media well, there are hundreds of others seemingly spinning their social wheels with no tangible results.
For many, social media is simply a place to post links to content they’ve created in hopes that thousands will see it, click through, and share with their followers. So they have profiles on every network, and every network looks exactly the same; line after line of self-promotion.
This is not going to bring results. In fact, Facebook’s algorithm now penalizes link-based content, and Instagram has made it all-but-impossible to share a link.
Half-heartedly sharing your content on social media is not social media marketing. It’s spamming.
Social marketing is a lot of work, and it takes time listening and responding. After all, it’s social, and anything social takes an investment of effort and skill.
To hone these skills, check out these resources that will help you develop the skills needed to be effective on social media. (You may want to bookmark this post so you can easily refer to it again later.)
Social marketing is a science involving special communication skills. And the landscape changes constantly.
One of the best ways to develop your social media prowess and to stay up-to-date is to follow experts in the field. These blogs are always fresh with actionable information you can use to improve your marketing:
SME is both a strategic services agency and a blog with a bevy of social media and marketing experts. The SME blog is consistently considered one of the most insightful in the industry, and several of its authors have written popular books on several aspects of digital and social marketing.
Monty is a marketing guru who covers a ton of subjects. However, his social media articles are always eye-opening. If you haven’t heard of him yet, check out his “this week in digital” posts — these will keep you up-to-date with all the news on social, and every other aspect of digital marketing as well.
Not to be confused with Social Media Explorer, the Examiner is one of the top blogs in the world for social media. Its social media reports are filled with all the important data social marketers want, and the blog posts are filled with valuable tips, as well. If I had to pick just one social media blog to follow, this is the one I would choose.
Right here on the HubSpot Marketing Blog, you can find breaking news and actionable how-to guides on every social network there is.
These ebooks will provide deeper information on specific networks and topics.
This step-by-step guide explains the reasons to create a business Instagram account and how to execute on Instagram to drive results.
If you’re building a company page for the first time, or trying to upgrade your page, this guide will show you exactly how to do everything from crafting an engaging company description to creating an eye-catching banner image.
This multi-page ebook will show you how to use Facebook to drive real business results for your organization.
HubSpot partnered with the experts at Twitter to provide actionable tips for social media managers starting new accounts to build a following, and fast.
Last, but definitely not least, is this amazing guide from Moz. The 12 chapters in this book are filled with valuable information that every marketer absolutely needs to know. Bookmark this guide, you’ll refer to it more than once.
Videos are my second favorite medium to learn, behind books. Being able to glean from the brightest minds on any subject as if you’re face-to-face is powerful. These videos will give you valuable insights, just how to do social media, but you’ll get insights into the why and what as well.
You can’t talk about social media without talking about the speaker, author, and social expert Gary Vaynerchuk. On the Gary Vee Show, he takes questions from his audience and answers them as only he can. If you have a burning question on social media marketing, send it to him.
If you aren’t in love with TED, you might want to check your pulse. This is a playlist of videos from TED Talks on social media. There may not be that much actionable advice in these videos, but if you want to become an expert on social media, these videos will give you insight into the deeper subject like “the hidden influence of social networks.”
If you’re really new to social media, and you want to learn through a structured lesson experience, consider Lynda’s massive library on social marketing classes.
If you like to learn while you chill, work out, or commute to and from work, podcasts are one of the best ways to do it. And these podcasts will help you develop your social media expertise.
Michael Stelzner, from Social Media Examiner, brings you success stories and expert interviews from leading social media marketing pros.
Rather than deep dives, the SME Show gives you small, bite-sized content for social media every day. This is a great podcast to get actionable quick-tips on a daily basis. It’ll keep you motivated while you develop your skills.
If you like to stay up-to-date on digital tools, apps, and software for social media marketing, this is the podcast for you.
Every episode of the Social Pros Podcast shines the light on real pros doing real work for real companies. You’ll get insights from Jay Baer of Convince and Convert when you tune in.
If you’re a visual learner, these slide decks and infographics provide great ways to learn social media.
This SlideShare walks you through the channels and tools you’ll need to be most effective at B2B social media marketing. Sometimes, success can be found by using the right tools and channels for the right audience.
Timing is very important when it comes to social media. Post it the wrong time, and your update can go completely unnoticed because of the flood of updates in your audience’s feeds. Being able to master the timing of social media is critical to effective marketing.
This slideshow is from the folks at Content Marketing Institute. This deck shows the proper methods for promoting your content over social media. This is a must-read for any social marketer who wants to use those channels to promote content.
Again, timing is everything. This infographic lays out the best and worst times to post on each major network. You should save this infographic for referencing when you schedule your social media posts.
Books are my favorite way to learn. Many experts agree that if you read a book a week, on your area of expertise, for 5 years, you will have the equivalent of a Ph.D. on the subject. That may or may not be true, but reading books from the experts definitely doesn’t make you a worse marketer. Here are some books to get you started.
This book covers the specific application of social marketing to B2B companies, to leverage social media to drive leads and revenue.
You’ve got to read this book by the legendary former Chief Evangelist of Apple, Guy Kawasaki. He’s one of the pioneers of social and content marketing, and this book is filled with expert advice from one of the best.
This book is supposed to be for busy marketers who need to get the basics of Twitter down quickly. It shows you how to connect and start creating meaningful connections in less than two hours.
Facebook is one of the most effective advertising and PPC platforms available. You can target a plethora of metrics, allowing you to drill down and advertise to a very specific audience. This book will show you how to optimize your Facebook ads.
Gary Vaynerchuk gives insight into how he uses a conversational, reactionary approach to engaging his audience. He gives concrete, visual examples of great social marketing, as well as not-so-great ones.
David Meerman Scott’s book on digital marketing is an international bestseller, and worth every penny. Some argue that it should be required reading for any marketer — and in this marketer’s opinion, “Just read it.”
Dave Kerpen claims the secret to viral social marketing is to be likable. When someone likes you, they’ll recommend you. But being likable on social networks is easier said than done. This book will help you crack that code.
One of my mentors taught me to read children’s books on a subject if I just couldn’t grasp a concept. That principle gave way to movements like “Explain It Like I’m 5.” And, sometimes you just need it broken down like you’re, well, less than an expert on the topic, to put it gently. If that’s you, this book is valuable. Go ahead and buy it — we won’t call you dummy.
This book by Jonah Berger provides a strong foundation to understand how content goes viral — and how to create ideas on social media that are so catchy, your audience won’t be able to help but click them.
No matter how many social networks you set out to master, or how long you work in the social marketing field, there is one secret that will ensure you’re successful: Never stop learning.
This list is massive, I know, and there’s no way to consume all these resources in the next week. But if you set yourself to learning every day, every week, every month, every year, you’ll eventually be the one writing the books that help others learn social marketing.
It all begins with learning.
Reblogged 1 day ago from blog.hubspot.com
Posted by lkolowich
Thanks to the buzz around website hacking and personal data theft in recent years, most Internet users are aware that their sensitive information is at risk every time they surf the web.
And yet, although the personal data of their visitors and customers is at risk, many businesses still aren’t making website security a priority.
The folks over at Google are known for paving the way for Internet behavior. Last month, they took a monumental step forward in helping protect people from getting their personal data hacked. The update they released to their popular Chrome browser now warns users if a website is not secure – right inside that user’s browser.
While this change is meant to help protect users’ personal data, it’s also a big kick in the pants for businesses to get moving on making their websites more secure.
On October 17, 2017, Google’s latest Chrome update (version 62) began flagging websites and webpages that contain a form but don’t have a basic security feature called SSL. SSL, which stands for “Secure Sockets Layer,” is the standard technology that ensures all the data that passes between a web server and a browser – passwords, credit card information, and other personal data – stays private and ensures protection against hackers.
In Chrome, sites lacking SSL are now marked with the warning “Not Secure” in eye-catching red, right inside the URL bar:
Google started doing this back in January 2017 for pages that asked for sensitive information, like credit cards. The update released in October expands the warning to all websites that have a form, even if it’s just one field that asks for something like an email address.
Because Chrome has 47% of market share, this change is likely noticed by millions of people using Chrome. And get this: 82% of respondents to a recent consumer survey said they would leave a site that is not secure, according to HubSpot Research.
In other words, if your business’ website isn’t secured with SSL, then more than 8 out of 10 Chrome users said they would leave your website.
What’s more, Google has publically stated that SSL is now a ranking signal in Google’s search algorithm. This means that a website with SSL enabled may outrank another site without SSL.
That’s exactly why anyone who owns or operates a website should start taking the steps to secure their website with an SSL certificate, in addition to a few other security measures. Businesses that don’t take care to protect visitors’ information might see significant issues, garner unwanted attention, and dilute customer trust.
“In my opinion, I think security is undervalued by a lot of marketers,” says Jeffrey Vocell, my colleague at HubSpot and go-to website guru. “Almost daily, we hear news about a new hacking incident or about personal data that has been compromised. The saying ‘there’s no such thing as bad press’ clearly isn’t true here; or, at the very least, the marketer that believes it has never had to live with the fallout of a data breach.”
With Google’s Chrome update, those visitors will see a warning right inside their browsers – even before they’ve entered any information. This means businesses face the potential of losing website visitors’ trust, regardless of whether a cybersecurity incident has actually occurred.
If you’re ready to join the movement toward a more secure web, the first step is to see whether your website currently has an SSL certificate.
There are a few ways to tell whether your website (or any website) has SSL.
All you have to do is look at a website’s URL once you’ve entered it into the URL bar. Does it contain “https://” with that added “s,” or does it contain “http://” without an “s”? Websites that have SSL contain that extra “s.” You can also enter any URL into this SSL Checker from HubSpot and it’ll tell you whether it’s secure without having to actually visit that site.
It’s easy to see whether a website is secured with an SSL certificate, thanks to the recent update. After entering a URL into the URL bar, you’ll see the red “Not Secure” warning next to websites that aren’t certified with SSL:
For websites that are certified with SSL, you’ll see “Secure” in green, alongside a padlock icon:
You can click on the padlock to read more about the website and the company that provided the SSL certificate.
Using one of the methods above, go ahead and check to see if your business’ website is secure.
Your site visitors already feel better about browsing and entering sensitive information into your website. You’re not quite done, though – there’s still more you can do to make your website even more secure. We’ll get to that in a second.
You’re not alone – even a few well-known sites, like IMDB and StarWars.com, weren’t ready for Google’s update. But it’s time to knock on your webmasters’ doors and have them follow the steps outlined below.
Ready to protect your visitors from data theft and get rid of that big, red warning signal staring every Chrome user in the face in the process? Below, you’ll find instructions and resources to help you secure your website and reduce the chances of getting hacked.
The first step is to determine which type of certificate you need – and how many. You might need different SSL certificates if you host content on multiple platforms, such as separate domains or subdomains.
As for cost, an SSL certificate will cost you anywhere from nothing (Let’s Encrypt offers free SSL certificates) to a few hundred dollars per month. It usually averages around $50 per month per domain. Some CMS providers (like HubSpot) have SSL included, so check with them before making any moves.
(Read this post for more detailed instructions and considerations for SSL.)
Even if you already have SSL, there are four other things you can do to make your website significantly more secure, according to Vocell.
Hackers look for security vulnerabilities in old versions of plugins, so it’s better to take on the challenges of keeping your plugins updated than make yourself an easy target.
One trick hackers use to take down websites is through a DDoS attack. A DDoS attack is when a hacker floods your server with traffic until it stops responding altogether, at which point the hacker can gain access to sensitive data stored in your CMS. A CDN will detect traffic increases and scale up to handle it, preventing a DDoS attack from debilitating your site.
That way, if something goes awry with one server, your website won’t stop working all of a sudden, leaving it vulnerable to attack.
One simple way of protecting against cyberattacks is by using a password manager – or, at the very least, using a secure password. A secure password contains upper and lowercase letters, special characters, and numbers.
Suffering a hack is a frustrating experience for users and businesses alike. I hope this article inspires you to double down on your website security. With SSL and the other security measures outlined in this post, you’ll help protect your visitors and your business, and make visitors feel safe browsing and entering information on your site.
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While ABM can help you target the key decision-makers in your accounts, job titles aren’t always what they seem. Columnist Sonjoy Ganguly explains how to factor hierarchy into your ABM strategy.
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Posted by randfish
It’s common industry knowledge that PPC can have an effect on our organic results. But what effect is that, exactly, and how does it work? In today’s Whiteboard Friday, Rand covers the ways paid ads influence organic results — and one very important way it doesn’t.
Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re chatting about AdWords and how PPC, paid search results can potentially impact organic results.
Now let’s be really clear. As a rule…
So many of you have probably seen the conspiracy theories out there of, “Oh, we started spending a lot on Goolge AdWords, and then our organic results went up.” Or, “Hey, we’re spending a lot with Google, but our competitor is spending even more. That must be why they’re ranking better in the organic results.” None of that is true. So there’s a bunch of protections in place. They have a real wall at Google between the paid side and the organic side. The organic folks, the engineers, the product managers, the program managers, all of the people who work on those organic ranking results on the Search Quality team, they absolutely will not let paid directly impact how they rank or whether they rank a site or page in the organic results.
But there are a lot of indirect things that Google doesn’t control entirely that cause paid and organic to have an intersection, and that’s what I want to talk about today and make clear.
A. Searchers who see an ad may be more likely to click and organic listing.
Searchers who see an ad — and we’ve seen studies on this, including a notable one from Google years ago — may be more likely to click on an organic listing, or they may be more likely if they see a high ranking organic listing for the same ad to click that ad. For example, let’s say I’m running Seattle Whale Tours, and I search for whale watching while I’m in town. I see an ad for Seattle Whale Tours, and then I see an organic result. It could be the case, let’s say that my normal click-through rate, if there was only the ad, was one, and my normal click-through rate if I only saw the organic listing was one. Let’s imagine this equation: 1 plus 1 is actually going to equal something like 2.2. It’s going to be a little bit higher, because seeing these two together biases you, biases searchers to generally be more likely to click these than they otherwise would independent of one another. This is why many people will bid on their brand ads.
Now, you might say, “Gosh, that’s a really expensive way to go for 0.2 or even lower in some cases.” I agree with you. I don’t always endorse, and I know many SEOs and paid search folks who don’t always endorse bidding on branded terms, but it can work.
B. Searchers who’ve been previously exposed to a site/brand via ads may be more likely to click>engage>convert.
Searchers who have been previously exposed to a particular brand through paid search may be more likely in the future to click and engage on the organic content. Remember, a higher click-through rate, a higher engagement rate can lead to a higher ranking. So if you see that many people have searched in the past, they’ve clicked on a paid ad, and then later in the organic results they see that same brand ranking, they might be more likely and more inclined to click it, more inclined to engage with it, more inclined actually to convert on that page, to click that Buy button generally because the brand association is stronger. If it’s the first time you’ve ever heard of a new brand, a new company, a new website, you are less likely to click, less likely to engage, less likely to buy, which is why some paid exposure prior to organic exposure can be good, even for the organic exposure.
C. Paid results do strongly impact organic click-through rate, especially in certain queries.
Across the board, what we’ve seen is that paid searches on average, in all of Google, gets between 2% and 3% of all clicks, of all searches result in a paid click. Organic, it’s something between about 47% and 57% of all searches result in an organic click. But remember there are many searches where there are no paid clicks, and there are many searches where paid gets a ton of traffic. If you haven’t seen it yet, there was a blog post from Moz last week, from the folks at Wayfair, and they talked about how incredibly their SERP click-through rates have changed because of the appearance of ads.
So, for example, I search for dining room table lighting, and you can see on your mobile or on desktop how Google has these rich image ads, and you can sort of select different ones. I want to see all lighting. I want to see black lighting. I want to see chrome lighting. Then there are ads below that, the normal paid text ads, and then way, way down here, there are the organic results.
So this is probably taking up between 25% and 50% of all the clicks to this page are going to the paid search results, biasing the click-through rate massively, which means if you bid in certain cases, you may find that you will actually change the click-through rate curve for the entire SERP and change that click-through rate opportunity for the keyword.
D. Paid ad clicks may lead to increased links, mentions, coverage, sharing, etc. that can boost organic rankings.
So paid ad clicks may lead to other things. If someone clicks on a paid ad, they might get to that site, and then they might decide to link to it, to mention that brand somewhere else, to provide media coverage or social media coverage, to do sharing of some kind. All of those things can — some of them directly, some of them indirectly — boost rankings. So it is often the case that when you grow the engagement, the traffic of a website overall, especially if that website is providing a compelling experience that someone might want to write about, share, cover, or amplify in some way, that can boost the rankings, and we do see this sometimes, especially for queries that have a strong overlap in terms of their content, value, and usefulness, and they’re not just purely commercial in intent.
E. Bidding on search queries can affect the boarder market around those searches by shifting searcher demand, incentivizing (or de-incentivizing) content creation, etc.
Last one, and this is a little subtler and more difficult to understand, but basically by bidding on paid search results, you sort of change the market. You affect the market for how people think about content creation there, for how they think about monetization, for how they think about the value of those queries.
A few years ago, there was no one bidding on and no one interested in the market around insurance discounts as they relate to fitness levels. Then a bunch of companies, insurance companies and fitness tracking companies and all these other folks started getting into this world, and then they started bidding on it, and they created sort of a value chain and a monetization method. Then you saw more competition. You saw more brands entering this space. You saw more affiliates entering. So the organic SERPs themselves became more competitive with the entry of paid, and this happens very often in markets that were under or unmonetized and then become more monetized through paid advertising, through products, through offerings.
So be careful. Sometimes when you start bidding in a space that previously no one was bidding in, no was buying paid ads in, you can invite a lot of new and interesting competition into the search results that can change the whole dynamic of how the search query space works in your sector.
All right, everyone, hope you’ve enjoyed this edition of Whiteboard Friday. I look forward to your thoughts in the comments, and we’ll see you again next week for another edition. Take care.
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Here’s our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web.
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Facebook’s new app wraps Yelp, Foursquare, and Facebook Events into one; Snapchat’s massive redesign & upcoming algorithm; LinkedIn streamlines Lead Gen Forms for messages; Amazon courts Instagram, Twitter influencers; the app just bought by a Chinese startup for nearly $1B; more! Read the full article at MarketingProfsReblogged 1 day ago from www.marketingprofs.com